How to File an Insurance Claim for Burst Pipes and Flood Damage

Step 1: Stop the Water and Reduce Damage

• The first thing you should do is stop more water from coming in. If the flooding is from a burst pipe, turn off your home’s main water supply. If it’s from rain or another outside source, try blocking the water’s entry points.
• Turn off the main water valve.
• Move furniture and valuables away from the water.
• Use a mop or wet vacuum to remove as much water as possible.
• If safe, shut off electricity in water-damaged areas.

Step 2: Take Photos and Keep Records

• Before you clean up, take pictures and videos of all the damage. Your insurance company will need proof of what happened.
• Photograph all affected rooms, furniture, and personal items.
• Write down details, including the time and date of the incident.
• Save receipts for emergency repairs or anything you buy due to the damage.

Step 3: Call Your Insurance Company

Once you have documentation, contact your insurance company to report the damage. Be ready with your policy number and details of the situation.

Ask what your policy covers. Some policies cover burst pipes but not flooding from natural disasters.

Find out if an adjuster will come to inspect the damage.

Ask about next steps and deadlines for filing paperwork.

Step 4: Get Help from DryMax Restore

• DryMax Restore specializes in flood and water damage cleanup. We respond quickly to stop further damage and make the restoration process easier.
• 24/7 emergency response to start drying your home immediately.
• We assess the damage and provide detailed reports for your insurance claim.
• We work directly with your insurance company to make the process easier.