The exact timeframe is challenging to determine due to multiple variables. Consult your ServiceMaster Restore Restoration Technician for estimated dates and project phases.

We strongly advise against DIY cleaning without consulting our Restoration Technician. They ensure proper pretesting, use suitable cleaning agents, and expertly manage the process for optimal results.

Safety is paramount. We address hazards like debris, air quality, electrical issues, and more during the initial inspection. Burnt cords and appliances are safely disposed of, and questionable ones are tagged for evaluation.

It's best not to turn on your HVAC system without clearance from an HVAC contractor.

Important items to keep include cash, medications, jewelry, checkbooks, personal documents, valuable paintings, flammables, pets, weapons, gasoline cans, and stamp/coin collections.

Create a list of non-restorable items, including food, and share a copy with your insurance company.

It's your decision, considering factors like safety, odors, noise, and electricity. If you leave temporarily, notify relevant services and consider mail and delivery adjustments.

Some tasks like drywall, electrical, plumbing, and more may require general contractors. We can assist in identifying these needs.

Depending on the fire's source and extent, moving belongings to a secure facility for cleaning and storage may be advisable. We'll work with you and your insurance claims representative on this.

Yes, with prior notice, we can arrange access to your stored items, possibly with a service charge.

Certain high-value items may need specialized restoration. We can help identify and locate qualified restorers in coordination with your insurance claims representative.

Before commencing work, all parties responsible must sign an agreement authorizing payment for the restoration services. If it's an insurance claim, typically, only your deductible is collected, and the remainder is billed to your insurer as a courtesy. If the claim isn't covered or you choose not to file one, full payment is due at the time of service.