The drying time depends on various factors like water source, building materials, weather, and quick response. While there's no fixed timeline, it typically takes around three to five days or more.

We use specialized equipment for accurate testing; simply touching the surface might not provide an accurate assessment.

Wet wood floors can often be saved. We use specialized drying methods to restore them. Your insurance adjuster will decide if refinishing or replacement is needed.

Turning up the heat won't necessarily help dry things faster. Our specialized equipment and methods are more effective for efficient drying.

While your insurance representative may advise, it's your decision. Safety is crucial; our equipment is childproof but noisy. If it's disruptive, consider staying elsewhere.

You may notice odors during drying, often due to increased humidity. These should dissipate as drying continues. Deodorizers may help reduce them.

Furniture restoration feasibility depends on damage extent and construction. We need to dry it first before assessing. If furniture can't be saved, we'll document it, and you might need to sign a release form for disposal.

Usually, no. We'll inform you if items must be moved.

Our technicians will assess moisture and may remove portions of your ceiling for ventilation. Wet insulation might need removal for safety.

Limit traffic to a minimum; wearing shoes is advised for safety.

Not always recommended; outside conditions vary. Technicians will decide when outside air is suitable.

Non-porous floors can trap water, hindering proper drying. We evaluate specialty floors and attempt restoration.

These tools accelerate drying by releasing absorbed water from surfaces like drywall and subfloor. Dehumidifiers remove excess moisture for efficient drying.

Carpet restoration may not be possible due to delamination, adhesion loss, stains, covering wood flooring, or sewage contamination.

Hard surfaces can be cleaned, while unsalvageable items are disposed of. Porous materials affected directly should be removed during emergency service.

We bring a sample to match your pad. If the original isn't available, we provide a similar one in quality, thickness, and density, though it may vary in color.

Rugs are taken to our warehouse, carefully dried, cleaned, and returned to prevent color bleeding and discoloration.

All responsible parties must authorize payment before work begins. For insurance claims, we usually collect only the deductible and bill the balance to your insurer. If it's not covered, full payment is expected at the time of service.

Our specialists set up and monitor the equipment for optimal results. Notify us if it's turned off or moved.

Stair carpet is typically not removed for safety. There are exceptions, like damage prevention for hardwood steps or sewage contamination. Tack strip removal is discouraged as it can harm hardwood or subfloor. Unsalvageable stair carpet is removed during new carpet installation.