Commercial Fire and Smoke Damage FAQ

Recovery from Commercial Fire and Smoke Damage: Your Questions Answered

  • What's the estimated duration of the commercial property restoration process?

    The precise timeline for commercial property restoration is influenced by various variables, making it challenging to provide an exact estimate. To gain insights into projected timelines and restoration phases, consult with our team.

  • Can I manage fire damage cleanup in commercial properties independently?

    We strongly discourage attempting DIY cleaning in commercial settings without first consulting our Restoration Technician. They ensure proper pretesting, employ suitable cleaning agents, and expertly oversee the process for optimal outcomes.

  • What safety precautions should be observed in commercial properties?

    Safety is of paramount importance. During the initial inspection in commercial properties, we identify and address safety hazards, including debris, air quality, electrical concerns, and more. Burnt cords and appliances are disposed of safely, and questionable ones are tagged for evaluation.

  • Is it safe to activate heating and air conditioning units in commercial properties?

    In commercial properties, it's advisable not to activate your HVAC system without clearance from an HVAC contractor.

  • What items should be retained during the restoration in commercial properties?

    Important items to keep in commercial properties include cash, medications, jewelry, checkbooks, personal documents, valuable paintings, flammable materials, pets, weapons, gasoline containers, and stamp/coin collections.

  • How can non-restorable items be tracked in commercial properties?

    For insurance purposes, we recommend creating a list of non-restorable items, including food, in commercial properties and sharing a copy with your insurance provider.

  • Do I need to vacate my commercial property during the process?

    The decision to vacate is at your discretion, considering factors such as safety, odors, noise, and electricity. If you choose to temporarily leave, be sure to inform relevant services and make necessary adjustments to mail and deliveries.

  • Do I need general contractors for specific tasks in commercial properties?

    Certain tasks, such as drywall, electrical work, plumbing, and more, may require the expertise of general contractors in commercial properties. We can assist in identifying these needs.

  • Should belongings in commercial properties be moved?

    Depending on the fire's source and extent, relocating belongings to a secure facility for cleaning and storage may be advisable in commercial properties. We'll collaborate with you and your insurance claims representative to manage this efficiently.

  • Can I access items in storage in commercial properties?

    Yes, with advance notice, we can arrange access to your stored items in commercial properties, potentially with a service charge.

  • What about special items, such as artwork and heirlooms, in commercial properties?

    Certain high-value items may require specialized restoration in commercial properties. We can assist in identifying these items and locating qualified restorers in coordination with your insurance claims representative.

  • Who is responsible for payment in commercial properties?

    As the property owner, you are responsible for payment in commercial properties and must authorize it for restoration services. If it's an insurance claim, we collect the deductible upfront and bill the remainder to your insurer. For non-insured work, a payment schedule is agreed upon before commencing any services. For insurance-related queries, please contact your Insurance Agent or Claims Representative.

Did not find what you're looking for? Let us know by sending an email to Service@drymaxrestore.com

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